Coronavirus

Dear Customers

As our business has been instructed to close, all staff at the arena have been furloughed until further notice. This means that during this time we will have no access to phone lines or emails. 

We appreciate that this is a very stressful time and you may need answers to questions, but please do bear with us. 

We can only respond to your inquiries after we receive government guidance that we are permitted to return to work 

For customers with existing booking we are offering the following: 

• Postponement with credit note valid for up to 2 years
• Subject to availability re-locate to another date
• Refund dependant upon goverment grant funding or insurance (TBC) 

Customers who have made wedding bookings at our venue should also consult their wedding insurance and local authority registrars 

Please note future bookings will be subject to possible price increases but no future bookings will be conducted until we reopen

We will contact all of our private hire and user group customers after lockdown if lifted 

In these unprecedented times we will continue to adhere to government advice keeping our customers up to date as information changes

Above all we wish all our customers stay safe and well